Booking Terms & Conditions

TERMS & CONDITIONS

Rates are quoted in United States Dollars.
Rates are quoted per person per night, except for the Room Only rate at Ursula’s Camp.
Rates are applicable to FIT and/or Group bookings.
Rates include 2% Tourism Levy.
All meal surcharge rates are subject to change without prior notice.

PAYMENT POLICY

Full pre-payment shall be due and payable forty-five (45) days prior to arrival.
Bookings will not be confirmed until full payment is received.
We do accept payment into our South African Rand (ZAR) bank account, using the applicable exchange rate on the day that payment is being made. Please contact Mantis Collection for the applicable and current Bank Selling Rate of Exchange.
For all credit card payments, Mantis Collection shall levy an administration charge of 4% of the total payment due.

CANCELLATION POLICY

Please note that once a booking is confirmed cancellation fees automatically apply as per standard cancellation policy.
Only written cancellations will be accepted. Ensure to receive an acknowledgement of receipt from reservations
- Cancellation less than 30 days prior to arrival, 100% of full accommodation amount will be levied
- Cancellation less than 60 days prior to arrival, 50% of full accommodation amount will be levied

RELEASE DATES

All bookings made with Mantis Collection will be held provisionally unless otherwise requested, at the time of booking. No bookings will be held in tour operator names, full names of guests travelling must be provided when making a provisional reservation.
- Booking made within 30 days of travel will be held provisional for a maximum of 24hours.
- All other provisional bookings will be held for 14 days.
Bookings must be confirmed by release date, bookings not re-confirmed by release date will be automatically released without notice.

CHILD POLICY:

Children between the ages of 0-3 years stay free of charge at both the Safari Lodge and Ursula’s Camp and are not allowed on game drives.
Child minding services are available on request and can be arranged at an additional charge.
Children under the age of 16 years are not permitted on any Walking Safaris.

CHILD POLICY ON B&B RATE AT SAFARI LODGE

Maximum of two children between 4 and 11 years may share with two full paying adults and each child will pay an extra US$70.00 per child which will include accommodation and breakfast, children will be accommodated on a sleeper couch.
Children between the ages of 12 and 16 years (maximum of 2 children) sharing with two full paying adults will each pay 50% of the adult per person sharing rate and this rate will include accommodation and breakfast.
Children from 17 years and older will be required to take their own room and will pay the adult per person sharing rate.

CHILD POLICY ON HALFBOARD RATE AT SAFARI LODGE

Maximum of two children between 4 and 11 years of age may share with two full paying adults. Each child will pay an extra US$100.00 per child and this will include accommodation, breakfast and dinner and game drive.
Maximum of two children between 12 and 16 years may share with two full paying adults and each child will pay an extra 50% of the adult per person sharing rate which will include accommodation, breakfast, dinner and game drive.
Children from 17 years and older will be required to take their own room and will pay the adult per person sharing rate.

CHILD POLICY: ROOM ONLY RATE AT URSULA’S CAMP

Not applicable as the rates charged are per chalet.

CHILD POLICY: HALF BOARD RATE AT URSULA’S CAMP

Maximum of one child between 4 and 11 years of age may share with two full paying adults. The child will pay an extra US$100.00 per child and this will include accommodation, breakfast and dinner and game drive.
Children 12 and older will be required to take their own chalet.